Responsible gambling

At Jackoro Casino, we want your time with us to be fun, controlled, and within your means. Gambling should be a form of entertainment, not a source of stress. If you ever feel your play is becoming a problem, there are practical steps you can take right away to protect yourself and regain control. Below you’ll find clear tools, simple actions, and supportive options to help you play safely and mindfully.

Responsible Gambling – Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide several on-site controls that let you manage how, when, and how much you play. These options are quick to activate and can be changed by you or with the help of our support team.

Deposit limits – Set daily, weekly, or monthly deposit caps to control how much money can enter your account. These limits take effect immediately and are designed to fit different budgets.
Loss and wager limits – Restrict the total amount you can lose or wager over a chosen period to limit exposure and keep play predictable.
Session limits and reminders – Choose maximum session lengths and enable on-screen pop-up reminders so you can step away when your planned time is up.
Time-outs / cool-off periods – For a short break, activate a time-out. Durations can range from a few hours to several months and will temporarily block access to play while you take time to reflect.
Self-exclusion – When you need a longer or permanent break, request self-exclusion. This closes access to your account for the selected period and stops promotional communications. Self-exclusion can be extended or made permanent, and our team will explain the process.
Payment controls – Remove stored cards or e-wallets from your account, or ask your bank or payment provider to block gambling transactions for an added layer of protection.

How to activate these tools:

Visit the Responsible Gambling or Account Settings section in your account to set limits instantly.
If you prefer help, contact our support team by the in-site Live Chat; they can apply or confirm limits and explain the next steps.
All requests for time-outs or self-exclusion are handled promptly and with respect for your privacy.

Practical steps to combine with account tools:

Decide on a strict budget before you play and only use money you can afford to lose.
Schedule regular breaks and stick to session limits.
Remove saved payment details and avoid keeping funds in your account.
Consider using third-party blocking software if you want to restrict access across devices.

If you are under 18 or below your jurisdiction’s legal gambling age, you must not play. If you believe an underage person has opened an account, contact support immediately so we can take the appropriate actions.

Responsible Gambling – Links to Support Organizations

If gambling is causing you worry, stress, or financial difficulty, professional and peer-led support can help. We do not diagnose, but we do encourage and assist anyone who wants help finding the right resource.

Types of support you may consider:

Local and regional helplines for confidential advice and crisis support.
Counselling services that offer one-to-one or group therapy focused on gambling-related issues.
Peer-support groups and self-help programmes that connect you with others who understand what you’re experiencing.
Financial counselling to address debt, budgeting, and practical next steps for regaining stability.

How we help you access support:

Contact our support team via Live Chat and request information tailored to your location. We can provide contact details for regional helplines and treatment services relevant to where you live.
We can pause marketing and promotional contact while you seek help, and guide you through setting stronger account restrictions or a formal self-exclusion.
If you are in immediate danger or facing a medical emergency related to gambling or mental health, please contact your local emergency services right away.

Warning signs you might need extra support (watch for one or more):

Spending more time or money than you intended, or chasing losses.
Neglecting work, family, study, or social activities because of gambling.
Lying to others about gambling or hiding the extent of play.
Feeling anxious, distressed, or preoccupied with gambling between sessions.
Using gambling to escape from problems, stress, or low mood.

If any of these are familiar to you, please reach out. Asking for help is a strong and positive step.

We treat all Responsible Gambling requests with sensitivity and confidentiality. Our goal is to support your choices, protect your wellbeing, and help you continue to enjoy gaming in a safe, controlled way.