Privacy Policy

We respect your privacy and are committed to protecting the personal data you provide when using Jackoro Casino services. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices and rights you have under applicable data protection laws. It applies when you visit our website, register an account, use our games and features, contact support, or otherwise interact with us.

1. Legal Status – License Number, Issuing Authority & Jurisdiction

Jackoro Casino operates under a gaming licence issued by the Government of Curaçao and is subject to oversight by the Curaçao eGaming authority. Our operations are governed by the legal and regulatory framework that applies in that jurisdiction. Where required by law or regulation, we may share personal data with regulatory or law enforcement authorities to meet legal obligations or to respond to official requests.

2. Registration and Login – Account Data, Verification and KYC

When you register an account, we collect personal data necessary to create and maintain that account. This typically includes:

• Contact details: email address and phone number;

• Identity details: full name, date of birth, and address;

• Account credentials: username and password;

• Verification files: government-issued ID and proof of address when required for identity verification (KYC).

KYC and identity verification are mandatory where required by law or before certain account actions. Basic account activation (email confirmation) is usually immediate. Full verification may take longer depending on the documents provided. We retain verification records for the periods required by law and for fraud prevention and compliance purposes.

3. Games and Software – Gameplay Data and Provider Interaction

To deliver games and related services, we collect and process data about your gameplay and interactions. This may include:

• Game activity logs and history;

• Session duration and timestamps;

• Game preferences and settings;

• Technical data needed to run games from our software providers.

We use this data to provide and improve game services, to ensure fair play, and to resolve disputes. Some game and system logs are also retained to support audits and regulatory reporting.

4. Bonuses and Promotions – Eligibility and Marketing Communications

We process personal data to determine eligibility for bonuses, promotions, and rewards. This includes account status, play history, and any promotional opt-ins you select. If you sign up to receive promotional communications, we will use your contact details to send offers. You can withdraw consent to marketing at any time via your account settings or by contacting us.

5. VIP and/or Loyalty – Profiling and Loyalty Program Data

Participation in VIP or loyalty schemes involves processing data about your play and account activity to calculate points, rank tiers, and allocate rewards. We may create profiles to personalise offers and to identify VIP qualification. You can request information about profiling, the criteria used, and object to automated decisions where applicable by contacting us.

6. Payments – Data Related to Account Activity and Compliance

We collect certain information related to account activity and verification in order to protect accounts, verify identity, and meet legal obligations. Such processing is limited to what is necessary for compliance, fraud prevention, and account security. Where third parties process such data on our behalf, we require them to apply appropriate technical and organizational safeguards.

7. Key T&Cs – Processing for Compliance, Fraud Prevention and Enforcement

We process personal data to enforce our Terms and Conditions, to detect and prevent fraud, and to investigate suspicious or abusive behaviour. This can include reviewing account records, login history, and communication logs. Where violations occur, we may restrict or close accounts and retain records of the matter in accordance with legal and regulatory obligations.

8. Mobile & Technical – Device, App and Technical Data

When you access our services from mobile or other devices, we collect technical data such as:

• Device type and operating system;

• IP address and connection logs;

• Browser or app version and performance diagnostics;

• Crash reports and other usage telemetry.

We use this data to deliver and optimise the mobile experience, to provide updates, to support troubleshooting, and to implement geo-restrictions where required. App permissions are used only for clearly stated purposes, and you can manage permissions through your device settings.

9. Security & Fair Play – Measures, Audits and Support

We implement a range of security measures to protect personal data, including encryption in transit, access controls, and regular security assessments. We also work with independent auditors to verify fair play and the integrity of our systems.

When you contact customer support, we retain the content of your communications and related account details to respond to your request, to improve our services, and for record-keeping. We aim to respond promptly and to keep support interactions secure and confidential.

10. Responsible Gambling – Tools and Related Data Processing

We provide Responsible Gambling tools to help you manage play, such as deposit limits, session limits, time-outs, and self-exclusion. Use of these tools requires processing relevant account and activity data to apply the chosen settings. We also process data to identify and assist customers who may show signs of problem gambling and to make appropriate referrals to support organisations.

If you request self-exclusion or other long-term restrictions, we will retain the related records for the duration required to honour your request and to meet legal obligations.

11. Advantages and Disadvantages – Privacy Considerations

We aim to balance user experience with privacy and security.

Advantages: we keep your data secure, use it to provide personalised and relevant services, and maintain transparency about processing where possible.

Disadvantages: certain services require personal data for legal compliance, identity verification, and fair play monitoring. This means you cannot use all features anonymously.

12. General Casino Info – Data Sharing, Retention, International Transfers & Your Rights

Data sharing and recipients

We share personal data with service providers who process data on our behalf (for example, IT, security, and auditing providers). These partners are contractually bound to protect your data.

We may disclose data to regulatory, law enforcement, or dispute-resolution bodies when required by law or to protect our rights and the safety of others.

Where audits of fairness or security are required, limited data may be shared with independent testing laboratories and auditors.

International transfers

As a cross-border service, your personal data may be transferred to countries outside your jurisdiction. When we transfer data internationally, we apply appropriate safeguards such as contractual protections to ensure adequate protection of your data.

Data retention

We retain personal data only for as long as necessary to provide services, to comply with legal and regulatory obligations, to resolve disputes, and for legitimate business purposes. Retention periods vary depending on the type of data and the purpose for processing.

Your rights under applicable data protection law

• Access: you can request a copy of the personal data we hold about you.

• Rectification: you can ask us to correct inaccurate or incomplete data.

• Erasure: where permitted by law, you can request deletion of your personal data.

• Restriction: you can request limited processing in certain circumstances.

• Portability: you can request a structured, commonly used, and machine-readable copy of your data in some cases.

• Objection: you can object to processing based on legitimate interests or direct marketing.

• Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise your rights or raise questions about our privacy practices, we will respond to verifiable requests in accordance with applicable law and may request information to confirm your identity before fulfilling requests.

If you believe we have not addressed your request appropriately, you may lodge a complaint with a relevant data protection authority in your jurisdiction.

This policy may be updated from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the service or by other appropriate means.